Manzil — Kuwait Delivery Operations Platform

At a glance

• 4 apps — Surfaces: Admin · merchant · driver · fleet
• Kuwait-ready — Locale: Addresses · KWD · EN/AR RTL
• Realtime — Ops: Map + dispatch + chat
• Wallet — Payments: MyFatoorah top-up + fees

One stack. Four roles.

Replace WhatsApp, spreadsheets, and shared admin logins with role-scoped portals that stay in sync—live map, offer-based dispatch, prepaid merchant wallets, and proof-of-delivery on the driver shift.

Why Manzil

Kuwait restaurants needed more than a dispatch phone number. They needed structured order intake, prepaid delivery billing, branch-aware operations, and visibility into who is picking up and when. Platform operators needed a live map and assignment board that works when auto-dispatch fails.

Drivers get a shift tool that opens native directions and unlocks customer details only after verified pickup. Fleet partners get a portal that is not the admin console—scoped map, driver management, and payout windows on the same Node / PostGIS / Socket.io backbone.

Four coordinated surfaces

Admin, merchant, driver, and fleet-company apps on one realtime stack—built for Kuwait addresses, cash, and language.

• Admin command center — Live map, order kanban, drivers, vendors, fleets, invoices, chat, and reports.
• Merchant portal — Create orders, wallet top-up, team roles, support chat, and pickup verification.
• Driver app — Web + React Native: online status, timed offers, directions, cash, and POD photos.
• Fleet company portal — Company-scoped live map, driver CRUD, payout windows, and support—without admin credentials.
• PostGIS live map — Spatial tracking for drivers, restaurants, and destinations in one dispatch view.
• Socket.io dispatch — Realtime rooms for offers, presence, chat, and map updates across roles.
• KWD wallet ops — Prepaid merchant balances with fee deductions, ledgers, and MyFatoorah top-up.
• EN/AR RTL — Full bilingual UX with RTL across the web portals for Kuwait teams.